Refund policy

Refund Policy

Effective Date: November 4, 2026
Last Updated: November 4, 2026

Thank you for shopping at Shella Create!

We want you to have a positive experience with our digital products. Please review this Refund Policy before making a purchase.

This policy applies to digital guides, templates, prompt libraries, and other downloadable resources sold through our website.

1. Digital Products and General Refund Policy

Our products are delivered digitally, typically through downloadable files or access links provided after successful payment.

Due to the nature of digital products and their immediate accessibility after purchase, all sales are generally considered final once the purchased content has been delivered or made accessible.

We do not ordinarily offer refunds solely because a customer changes their mind, no longer needs the product, or decides not to use it.

However, this policy does not remove your rights under applicable consumer protection laws.

2. When a Refund or Other Remedy May Be Available

We understand that technical issues and other genuine purchase problems can occur.

You may be eligible for a refund or another appropriate remedy in circumstances such as:

Defective or Corrupted Files

The digital product contains a material technical defect that prevents its normal intended use.

Incorrect Product Delivery

You receive a different product from the one you purchased.

Unresolved Access Problems

You are unable to access your purchased product because of a delivery or access problem attributable to us, and we cannot resolve the issue within a reasonable time.

Duplicate or Incorrect Charges

You were charged more than once for the same transaction due to a payment or processing error.

Where a problem can reasonably be corrected, we may first offer an appropriate replacement file, corrected access link, or other lawful solution.

Refunds and other remedies will be provided when required by applicable law.

3. Circumstances That Generally Do Not Qualify for a Refund

Subject to applicable consumer protection laws, refunds are generally not provided for:

Changing your mind after the purchased digital content has been delivered.
Purchasing a product accidentally when its description and price were clearly displayed.
Deciding that you no longer need or wish to use the product.
Expecting AI-generated results that were not guaranteed in the product description.
Not achieving specific business, financial, social media, or creative outcomes.
Failing to review clearly disclosed third-party software requirements before purchasing.

If you're unsure whether a product meets your needs, we encourage you to review its description and included features before placing an order.

4. Problems Accessing Your Digital Product

If you have trouble accessing your purchase, please contact us.

For example, you may experience:

A missing order confirmation or download email.
A broken or inaccessible product link.
Problems opening the provided PDF.
Difficulty accessing an included Google Docs resource.

We will make reasonable efforts to investigate and resolve purchase-related access problems.

If we cannot deliver the purchased product as agreed, an appropriate refund or other remedy may be available under applicable law.

5. How to Request Assistance or a Refund

Please contact:

Shella Create
Email: shellacreate.contact@gmail.com

Include the following information where available:

Your name and the email address used during checkout.
Your order number or transaction reference.
The name of the digital product purchased.
A brief explanation of the issue.
A screenshot of the error, if relevant.

Please do not email complete payment card numbers, passwords, or other sensitive account credentials.

We will review your request and may ask for additional information reasonably necessary to verify the purchase or investigate the issue.

Please contact us as soon as reasonably possible after discovering a problem. We do not impose a fixed complaint deadline that overrides applicable consumer rights.

6. Refund Processing

If a refund is approved, we will initiate it through the original payment method where possible, subject to the payment provider's procedures and applicable law.

The time required for a refund to appear in your account may vary depending on PayPal, your bank, or another applicable payment provider.

We will communicate the outcome of your request and any relevant next steps.

7. International Customers

Customers in certain countries or regions may have additional cancellation, withdrawal, or statutory refund rights.

Nothing in this Refund Policy is intended to exclude or restrict rights that cannot lawfully be waived.

Where applicable law provides a stronger remedy or a mandatory cancellation right, that law will take precedence.

8. Changes to This Policy

We may update this Refund Policy to reflect changes in our business, digital products, or legal requirements.

The "Last Updated" date will indicate when changes were made.

We will not apply changes retroactively in a manner that unlawfully reduces rights relating to completed purchases.

9. Contact Us

If you have questions about our Refund Policy or need assistance with your purchase, please contact:

Shella Create
Operated by SHL.MEDIA DIGITAL MARKETING SERVICES
Business Address: Santa Maria, Ilocos Sur, Philippines 2705
Website: https://www.shellacreate.com
Email: shellacreate.contact@gmail.com

We appreciate your support and will do our best to resolve legitimate purchase-related concerns fairly.