Privacy policy

Privacy Policy

Effective Date: November 4, 2026
Last Updated: November 4, 2026

Welcome to Shella Create!

At Shella Create, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our digital products, subscribe to our updates, or contact us.

We handle personal information in accordance with applicable privacy laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Who We Are

Shella Create is a digital education and content creation brand operated by SHL.MEDIA DIGITAL MARKETING SERVICES, a business registered in the Santa Maria, Ilocos Sur, Philippines.

We provide educational content, digital guides, downloadable resources, and tutorials designed to help entrepreneurs, content creators, and business owners use digital tools and build their online businesses.

Our website and online store are powered by Hostinger and Hostinger Ecommerce.

For personal information we collect and control through our business activities, we act as a personal information controller under applicable Philippine privacy law.

Business Name: SHL.MEDIA DIGITAL MARKETING
Brand Name: Shella Create
Country: Philippines
Website: https://www.shellacreate.com
Email: shellacreate.contact@gmail.com

For privacy-related concerns, please contact us using the email address above.

2. Information We Collect

We may collect personal information depending on how you interact with our website.

A. Information You Provide

When you purchase a product, contact us, or voluntarily subscribe to our updates, we may collect:

Full name
Email address
Billing address and contact details, where required
Purchased products and transaction information
Payment status and transaction reference
Customer support messages and inquiries
Newsletter subscription preferences
Other information you voluntarily provide

B. Information Collected Automatically

When you browse our website, our hosting provider and enabled website technologies may process certain technical information, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and referring websites
Date and time of visits
Approximate geographic location derived from technical information
Cookies or similar identifiers, where applicable

C. Payment Information

Payments made through our online store are processed by third-party payment providers, including PayPal.

We do not directly collect or store complete credit or debit card numbers through our website.

Payment providers may collect additional information according to their own privacy policies.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes, including to:

Process purchases and complete transactions.
Deliver purchased digital products and access links.
Send order confirmations, receipts, and transaction-related communications.
Respond to questions, inquiries, and customer support requests.
Maintain purchase records and comply with accounting and tax obligations.
Monitor website functionality, performance, and security.
Understand website traffic and improve our products and services.
Prevent fraud, unauthorized transactions, and misuse of our website.
Send newsletters or promotional updates when you have provided the required permission.
Comply with applicable laws and lawful requests.

We do not automatically subscribe customers to promotional emails simply because they purchase a product.

4. Legal Basis for Processing Personal Information

We process personal information only when permitted by applicable law.

Depending on the activity, our legal basis may include:

Contractual Necessity: Processing information needed to complete purchases, deliver digital products, and provide purchase-related customer support.

Consent: Processing information when you voluntarily subscribe to promotional communications or agree to optional tracking activities that require consent.

Legal Obligations: Processing information necessary to comply with applicable tax, accounting, consumer protection, or other legal requirements.

Legitimate Interests: Processing information where necessary for appropriate business purposes, such as maintaining website security and preventing fraud, provided the requirements for relying on legitimate interests are satisfied.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal limitations.

5. Online Store, Purchases, and Payments

Our online store is powered by Hostinger Ecommerce, and payments may be processed through PayPal.

When you make a purchase, we may collect and process information such as:

Name and email address
Billing or contact information required during checkout
Products purchased
Transaction date and order number
Payment status and transaction reference

We use this information to process transactions, fulfill orders, send purchase confirmations, deliver digital products, provide customer support, and maintain legally required business records.

Hostinger Ecommerce helps us manage online orders, customer information, and digital product delivery.

PayPal processes payments under its own privacy and security practices. Information entered directly into PayPal's payment environment is handled by PayPal in accordance with its applicable policies.

You can review their privacy policies here:

Hostinger: https://www.hostinger.com/legal/privacy-policy

PayPal: https://www.paypal.com/myaccount/privacy/privacyhub

We encourage customers to review the applicable payment provider's privacy policy before completing a purchase.

6. Digital Products and Google Docs Access

Some digital products sold through Shella Create may include downloadable PDF files, editable templates, or access links to documents hosted on Google Docs.

After a successful purchase, customers may receive an automated email containing a download or access link.

When you open or interact with a Google Docs resource, Google's own terms and privacy practices may apply.

If you create a personal copy of a document using your Google account, that copy will be managed according to your Google account settings and Google's policies.

We recommend avoiding the inclusion of sensitive personal information in shared documents unless necessary.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, security, shopping and checkout processes, and optional analytics or marketing activities.

Essential Website Technologies

Certain technologies may be necessary for our website and ecommerce services to function properly.

These may support shopping cart functionality, checkout sessions, security, and other operational features.

Website Analytics

We may use Hostinger's built-in website analytics and ecommerce reporting features to review website traffic and store performance.

These tools may provide information such as general visitor trends, website sessions, device categories, and geographic traffic patterns.

We may introduce additional analytics tools in the future.

Advertising and Marketing Tracking

If we enable optional advertising or marketing technologies, including Google Analytics, Meta Pixel, or similar services, we will provide appropriate disclosures and obtain consent where required by applicable law.

Managing Cookies

Where applicable, visitors may manage optional cookies through our website's cookie consent controls or their browser settings.

Disabling certain technologies may affect some website features.

8. Email Marketing and Newsletters

You may have the option to subscribe to our newsletters, educational updates, product announcements, and promotional communications.

If you subscribe, we may collect your name, email address, and subscription preferences.

We use this information to send communications related to Shella Create.

You can unsubscribe from promotional emails at any time through the unsubscribe link provided in our emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages related to your purchases.

9. Affiliate Links and Sponsored Content

Some pages, articles, videos, and digital resources published by Shella Create may include affiliate links or sponsored content.

When you click an affiliate link, you may be redirected to a third-party website.

Affiliate partners or their networks may use referral identifiers, cookies, or similar technologies to identify qualifying transactions.

We may earn a commission when you make a purchase through certain affiliate links, at no additional cost to you.

We do not control the privacy practices of third-party websites.

We encourage you to review their privacy policies before providing personal information or completing transactions.

10. How We Share Your Information

We may share personal information with service providers when reasonably necessary to operate our website and business.

These may include:

Hostinger: Website hosting, ecommerce functionality, customer order management, and digital product delivery.
PayPal: Payment processing and transaction services.
Google: Access to Google Docs or other Google-hosted resources that we provide.
Email Service Providers: Delivery of transactional messages and, where applicable, newsletters or marketing communications.
Analytics and Security Providers: Website performance monitoring, security, and related services, where enabled.
Professional Advisers and Authorities: Where necessary to comply with lawful obligations or protect legal rights.

We do not sell customer personal information to unrelated third parties.

We may disclose information when required by applicable law, court orders, or lawful requests from authorized government agencies.

11. International Data Transfers

Shella Create is operated in the Philippines.

However, third-party providers such as Hostinger, PayPal, and Google may process or store information outside the Philippines.

Where personal information is transferred internationally, we take reasonable steps to ensure that the processing complies with applicable privacy requirements.

These steps may include reviewing provider security practices, privacy policies, and contractual safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Our retention practices are as follows:

Purchase and Accounting Records: We generally retain relevant purchase, transaction, and accounting records for five years, calculated according to applicable Philippine tax recordkeeping requirements, or longer where required by law or necessary for unresolved legal matters.

Customer Support Inquiries: We retain customer support messages and related correspondence for up to 12 months after an inquiry has been resolved, unless a longer retention period is necessary to address disputes, fulfill legal obligations, or provide ongoing customer support.

Email Marketing Information: We retain subscription information while you remain subscribed. If you unsubscribe, we may retain limited information necessary to record and respect your preference or comply with applicable legal requirements.

Website Logs and Analytics: Our website hosting provider, Hostinger, may collect and retain technical logs and website analytics data for website functionality, performance monitoring, troubleshooting, and security purposes. This information is retained according to Hostinger's applicable data retention practices. Any copies we separately retain will be deleted or anonymized when no longer necessary for these purposes, unless retention is required by law.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure account management and access controls
Appropriate passwords and authentication measures
Restricted access to customer information
Security measures provided by our hosting and payment service providers
Appropriate handling of customer records and communications

Although we take reasonable precautions, no online system or electronic transmission method is completely secure.

We cannot guarantee absolute security.

If a personal data breach occurs, we will assess the incident and comply with applicable breach notification and response requirements.

14. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you may have the following rights, subject to applicable legal conditions:

Right to Be Informed: Know how and why your personal information is collected and processed.

Right of Access: Request information about the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete personal information.

Right to Object: Object to certain personal data processing activities where applicable.

Right to Erasure or Blocking: Request the removal, blocking, or deletion of your personal information where legally permitted.

Right to Data Portability: Request the transfer of qualifying personal information in an appropriate format, where applicable.

Right to Withdraw Consent: Withdraw consent for activities that rely on your consent.

Right to File a Complaint: Raise privacy concerns with the Philippine National Privacy Commission.

Right to Damages: Seek compensation where provided by applicable law.

To exercise your privacy rights, please contact us at: shellacreate.contact@gmail.com

We may request reasonable information to verify your identity before responding to certain requests.

Please note that some information may need to be retained to comply with legal obligations, resolve disputes, or establish or defend legal claims.

You may also learn more about your rights through the Philippine National Privacy Commission:

https://privacy.gov.ph

If additional privacy laws apply to you based on your location, you may have additional rights under those laws.

15. Children's Privacy

Our website, online store, and digital resources are primarily intended for adults, business owners, entrepreneurs, and content creators.

We do not knowingly seek to collect personal information from children for marketing purposes.

If we become aware that a child's personal information has been collected without the authorization required by applicable law, we will take appropriate steps to address the situation.

Parents or legal guardians who believe a child has provided personal information through our website may contact us.

16. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites, educational resources, videos, social media platforms, and external services.

These may include embedded YouTube videos or links to AI software platforms and other educational tools.

Third-party websites and embedded services may collect information independently according to their own policies.

We are not responsible for the privacy practices of external websites or services outside our control.

We recommend reviewing their privacy policies before using those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us.

Shella Create
Operated by SHL.MEDIA DIGITAL MARKETING
Santa Maria, Ilocos Sur, Philippines

Website: https://www.shellacreate.com
Email: shellacreate.contact@gmail.com

We will review privacy-related inquiries and respond in accordance with applicable law.